Deactivate or reactivate a user

Deactivating a user

This feature is only available to organization owners and administrators.

When you deactivate a user:

You must go through the deactivation process below to fully remove a user's access to your Zulip organization. Changing a user's password or removing their single sign-on account will not log them out of their open Zulip sessions, or disable their API keys.

Deactivate a user

  1. Hover over a user's name in the right sidebar.

  2. Click on the ellipsis () to the right of their name to open their user card.

  3. Click on the ellipsis () in the user card.

  4. Click Manage this user.

  5. Click Deactivate user at the bottom of the Manage user menu.

  6. (optional) Select Notify this user by email? if desired, and enter a custom comment to include in the notification email.

  7. Approve by clicking Deactivate.

You can also access the Manage user tab by clicking the pencil and paper () icon at the top of the user profile.

  1. Go to Users.

  2. In the Actions column, click the deactivate () icon for the user you want to deactivate.

  3. (optional) Select Notify this user by email? if desired, and enter a custom comment to include in the notification email.

  4. Approve by clicking Deactivate.

Organization administrators cannot deactivate organization owners.

Reactivating a user

This feature is only available to organization owners and administrators.

A reactivated user will have the same role, stream subscriptions, user group memberships, and other settings and permissions as they did prior to deactivation. They will also have the same API key and bot API keys, but their bots will be deactivated until the user manually reactivates them again.

Reactivate a user

  1. Go to Deactivated users.

  2. Click the Reactivate button to the right of the user account that you want to reactivate.

  1. Click on a user's profile picture or name on a message they sent to open their user card.

  2. Click View profile.

  3. Select the Manage user tab.

  4. Click Reactivate user at the bottom of the Manage user menu.

  5. Approve by clicking Confirm.

You can also access the Manage user tab by clicking the pencil and paper () icon at the top of the user profile.

You may want to review and adjust the reactivated user's stream subscriptions.